FAQ

NovaQuant is a Windows desktop application for monitoring crypto markets. It centers on a chart-first workflow with configurable indicator overlays, an on-chart signal engine, optional alert routing (Discord, Telegram, webhook, desktop), and built-in paper trading. It is a tool — not an exchange, not a broker, and not financial advice.

Windows only at this time. The app ships as a single NovaQuant.exe; no installer wizard, no system services. macOS / Linux are not currently supported.

The full desktop application: charting workspace, signal engine with on-chart markers, configurable indicator overlays (moving averages, VWAP, Bollinger, Supertrend, RSI / MACD / StochRSI / Volume panels), session lines, optional alert routing across four channels, manual + automatic paper trading, and ongoing updates (delivered as new .exe versions) for as long as your subscription is active.

No. NovaQuant is informational software. It shows charts, runs indicators, and displays signals — that's it. We are not registered investment advisers and we don't know your situation. Read the Risk Disclaimer for the full picture.

NovaQuant has a built-in signal engine that fires on-chart based on the configured indicators and gates, and it can route those signals to optional notification channels. It does not place trades on your behalf on any exchange. There is no auto-execution component.

$24.99 / month USD, billed monthly through Stripe or PayPal — pick whichever you prefer at checkout. Cancel anytime from your Stripe receipt or PayPal automatic payments dashboard.

Not at the moment. The fastest way to evaluate the product is to read the Why NovaQuant page and the Quick start guide. If you subscribe and it isn't a fit, cancel before the next billing cycle.

Three options: (a) Stripe customers — open the self-service portal link in any Stripe receipt email and click Cancel subscription; (b) PayPal customers — open your PayPal automatic payments dashboard and cancel the recurring payment; (c) email novaquantlabs@gmail.com and we'll cancel from our side. Access continues through the end of the current billing cycle. See Refunds & cancellation for the full policy.

Pro-rated refunds are not provided. Refund of the most recent charge is reviewed case-by-case for things like duplicate billing, billing while you couldn't use the product, or a serious bug that broke core functionality. See the full refund policy.

Stripe (credit cards and most regional alternatives) and PayPal — pick whichever you prefer at checkout. Stripe and PayPal handle all payment data; we never see your card or account details.

NovaQuant is delivered manually. Pay with Stripe or PayPal, then click Email activation request on the post-purchase page. We verify your payment by hand and email back the Windows .exe, your NQL4 license, and the install + first-run guide — typically within a few hours. There is no public download URL.

NovaQuant ties access to a license + activation pair issued for your specific machine. On first launch you'll see a 16-character machine code. Email it to novaquantlabs@gmail.com using the Email activation request button on the post-purchase page; we verify your subscription and email back the license + activation codes you paste into the app.

Activation is reviewed by hand, usually within a few hours during normal hours. Overnight or weekend requests can take longer. You can close the activation dialog and reopen it later when your codes arrive.

Yes. Email novaquantlabs@gmail.com with the new machine code. We'll issue a fresh activation pair for that machine. Licenses are bound to one machine at a time.

The machine code is derived from stable identifiers and usually survives Windows reinstalls. Big hardware changes (motherboard, fresh OS image on new SSD) can change it. If activation stops working, email us a screenshot of the new machine code and we'll re-issue.

Your subscription stays active through the end of the billing cycle. After that, the desktop app's runtime check fails, the activation files are purged, and notifications stop. The .exe itself stays on your machine — you just can't use it without an active subscription.

The desktop app stores trading-adjacent data locally on your machine (paper-trade ledger, signal history, settings, watchlist). That data never leaves your computer. We do not collect, transmit, or analyze your trading activity. See Privacy Policy.

Anything you paste into NovaQuant — Discord webhook URLs, Telegram bot tokens, third-party webhooks — is stored locally on your machine in the app's settings file. The desktop app uses them to talk directly to those services. Nothing is routed through us.

Not currently. Code-signing certificates are expensive for an indie project. Windows may show an "unverified publisher" warning the first time you run the file — choose More info > Run anyway only after confirming you received the file directly from us by email.